Returns + Exchanges

We want you to love your Terry.

If you're not completely happy with your purchase, you can request a return or exchange within 30 days of receiving your order.

To start a return or exchange, simply visit our Start Start a Return or Exchange page, locate your order and submit your request.

Once we've received your request, we'll email you with the next steps, including return instructions if your request is eligible.

Return Conditions

To be eligible for a refund or exchange:

• Your return request must be submitted within 30 days of receiving your order.
• Items must be returned in their original condition and packaging where possible.
• Items must be unworn, unwashed and have all original tags attached.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Unless your item is faulty or we have sent you the incorrect item, customers are responsible for the cost of return postage. Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, we'll process your refund to the original payment method and send you a confirmation email.

Please allow 2–3 business days for your refund to be processed. Depending on your financial institution, it may take a little longer for the funds to appear in your account.

Clearance Items

Clearance items are final sale and cannot be returned or exchanged unless they are faulty or incorrectly supplied.

Embroidered Orders

As each embroidered Terry is custom-made, we are unable to accept returns or provide refunds for change of mind once embroidery has commenced.

If your embroidered item is faulty or does not match your approved artwork, please contact us and we'll work with you to make it right.

Need Help?

If you have any questions, please contact us at sales@theterryaustralia.com and we'll be happy to help.