FAQS

Can I modify or Cancel an Order?

If you Contact Us quickly, we will be able to modify or cancel your order. If it is too late, we advise you to place another order and if you were wishing to cancel the order, we do offer refunds and you can take the option of re-purchasing your preferred Colour or Size.

Do you Ship Internationally?

Yes! We do. Shipping Charges are calculated upon Checkout for the relevant Country.

We are NOT responsible for any Duties or Taxes that are applied to your Country when receiving your Order.

PLEASE NOTE: All UK Orders are charged VAT upon collection. We are not responsible for this charge.

What are my Payment Options?

We accept MasterCard, Visa, Apple Pay, Google Pay and PayPal. You do not need an account for PayPal. You can use your Credit Card or Savings Account. We DO NOT offer payments via cheque, cash or COD.

How long will it take for you to Dispatch my Item?

We aim to dispatch all Orders received before 11.30am (Perth time, AWST) the same day. Otherwise, it will be dispatched the next Business Day.

How do I track my Order?

We send domestic parcels with Australia Post, using Standard or Express delivery depending on the option you choose at checkout. You will receive an automated email with tracking information once your Order is dispatched from our Warehouse.

Do you ship to PO Box's?

Yes we do!

What if I receive a Faulty or Incorrect Item?

Sometimes, humans make errors and we sincerely do apologise. Please contact customer service and send any images of the item(s) - incorrect item or if faulty and we will be only too happy to assist.

Do you Exchange Items?

Yes, we do Exchange, however, to avoid disappointment in not getting your preferred colour or size, we suggest you to purchase a separate order and return the item that you do not wish to keep.

Who is responsible for the "Return Postage"?

For change-of-mind returns and exchanges, including a different size or colour, the customer pays the return postage. If your item is faulty or we sent you the wrong item, we will pay the return postage.

Do you offer Embroidery?

No, we no longer offer embroidery.