Not sure what to choose? Let them decide. A The Terry Australia gift card is the perfect way to give something they’ll genuinely love.
Delivered straight to their inbox, each gift card comes with easy instructions to redeem at checkout. No extra fees, no fuss — just three years to find their perfect piece.
The Terry Australia delivers within Australia using Australia Post.
For orders under $120, postage is $9.95.
For orders $120, and over postage is FREE
Express shipping is available for $15.
All Orders received by 11am, will be dispatched that same day and all orders received after 11am, will dispatched the next business day.
Orders placed on a Weekend or Western Australian Public Holiday will be processed the next Business Day.
A valid street address, suburb, state, postcode and phone number must be included upon checkout, to ensure the quick arrival of your item(s). The Terry Australia will not be held responsible for any missing or incorrect information supplied by the Customer and the Customer will be charged the cost for a re-delivery.
INTERNATIONAL SHIPPING
International Standard e-Parcel Delivery
| Delivery Cost | Delivery Time | Countries |
| * From $21.00 | 10 - 20 Days | Canada |
| * From $24.00 | 9 - 15 Days | UK, Ireland, Scotland |
| * From $25.00 | 9 - 20 Days | Europe |
| * From $15.00 | 5 - 12 Days | New Zealand |
| * From $31.00 | 9 - 25 Days | Rest of World |
* Express Post International is available.
- Overseas Customers are liable for any relevant Custom Charges, Duties or Tariffs for their Country.
- PLEASE NOTE: ALL UK Orders are being charged VAT on entry to the UK. The Terry Australia is NOT responsible for this charge. In order to release your package, you will need to pay the VAT directly to Royal Mail upon collection. Details Here.
- If you have not received your Order, please Phone Royal Mail Customer Service on: 034 5774 0740
- To Track Items going to the UK, please go to: Royal Mail enter your Tracking No. to get the latest updates on your Order.
RETURNS AND EXCHANGES
We want you to love your Terry.
If you're not completely happy with your purchase, you can request a return or exchange within 30 days of receiving your order.
To start a return or exchange, simply visit our Returns + Exchanges page, locate your order and submit your request.
Once we've received your request, we'll email you with the next steps, including return instructions if your request is eligible.
Return Conditions
To be eligible for a refund or exchange:
- Your return request must be submitted within 30 days of receiving your order.
- Items must be returned in their original condition and packaging where possible.
- Items must be unworn, unwashed and have all original tags attached.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Unless your item is faulty or we have sent you the incorrect item, customers are responsible for the cost of return postage. Original shipping charges are non-refundable.
Refunds
Once your returned item has been received and inspected, we'll process your refund to the original payment method and send you a confirmation email.
Please allow 2–3 business days for your refund to be processed. Depending on your financial institution, it may take a little longer for the funds to appear in your account.
Clearance Items
Clearance items are final sale and cannot be returned or exchanged unless they are faulty or incorrectly supplied.
Embroidered Orders
As each embroidered Terry is custom-made, we are unable to accept returns or provide refunds for change of mind once embroidery has commenced.
If your embroidered item is faulty or does not match your approved artwork, please contact us and we'll work with you to make it right.
NEED HELP?
If you have any questions, please contact us at sales@theterryaustralia.com and we'll be happy to help.